We require a minimum 7 days notice to guarantee therapist availability to accomodate your booking.
A minimum of 2 hours per booking.
Bookings that operate inclusive of the hours 10pm-7am will incur a late night fee at an additional 15%.
Late bookings (less than 7 days notice) will incur a 15% late booking fee.
Cancellation is required 2 days prior. Late cancellation (48-24) will incur a 25% fee of the cancelled booking, within 24 hrs will incur a 40% fee due to efforts that will be required to reschedule.
Punctuality is our highest priority we will endeavour to be on time and we request the same of our clients. If individuals are unavailable to be massaged at their allocated time the therapist will require direction from the key contact to offer their massage to other staff members.
Breaks may be required. Depending on the booking duration this may vary the length and number of breaks required.
Booking time extensions are sometimes requested. If the need arises for the therapist’s to extend the booking time and they are available to do so, approval by the key contact and BAMS wellness authorised person will be required. A minimum of 30 minutes extension maybe invoiced and will be invoiced payable within 7 days.
Travel for areas over 15 kilometers North and West, 30 kilometers South and East from Melbourne CBD travel fees or higher minimum bookings may apply. Please enquire for travel fees that may apply.
Parking – when off street parking is required these charges maybe invoiced to recover the fees for our therapists.
Upon Booking identification will be required for security purposes
The above booking T’s &C’S and the Gift certificate T’s & C’s are applicable for redeeming a gift certificate.(see the gift certificate page for details)
It is the recipients responsibility to allow sufficient time to book their treatment before expiry of their certificate.
Client no show will forfeit the massage and fees paid or gift voucher.
* Recommendation to book no later than one month prior to the Expiry date.
Changes to the Terms and Conditions may occur at anytime.
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